APM Upcoming Classes

"FOLLOW UP: Why does Everyone Keep Saying It's So Important, and HOW Will it Help ME?"

Service Writer Class
Taught by David Rogers
March 11, 2010
3pm Eastern | 2pm Central | 1pm Mountain | 12pm Pacific | 11am Alaskan
$49 for public | Free for APM Consulting Clients
Click here to save your seats!

After the customer calls or comes in, after the service writer advises them, after the repairs, after they pay and drive away...

That's when the real money-making opportunities start for both the shop and the service writer. If your service writers aren't following up with every customer, they (and you) are missing out on the good life.

The truth of the matter is, following up leads to longer-term customers, more repeat visits, more referrals and easier jobs because the customers already know what we do and trust us. The easiest money in the world is taking care of people who already know us and why we do what we do.

If your service writers aren't following up with every customer, it's never too late to start! This LIVE, one hour class will give your service writers the tools, the skills and the knowhow to effectively follow up with every customer! Click here to save a seat for your service writers!

"How To Make Sure the Boss' Advertising Is Making YOU Money"

Service Writer Class
Taught by David Rogers
March 25, 2010
3pm Eastern | 2pm Central | 1pm Mountain | 12pm Pacific | 11am Alaskan
$49 for public | Free for APM Consulting Clients
Click here to save your seats!

Service writers are in a great position to turn the boss' money into a bigger paycheck for themselves!

That's because any advertisement is essentially a list of promises...not just a promise to sell them a service for a specific price, but also promises to provide excellent customer service and quality repairs, education instead of selling, answers instead of technical jargon...

Not to mention all of the other things the boss promised! Things like comfortable waiting room or free rides or clean restrooms or written estimates or...

When service writers follow through on those promises, you create trust, which turns simple advertising into more money for the shop and a bigger paycheck for service writers!

In this LIVE, one-hour class, we'll teach service writers how to make sure your shop follows through on your promises, how to make your advertisements more effective, and how to grow your shop, your sales and your average RO!