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training Archive
Repair Shop Management: Incentive Pay Plans
If you are finding yourself somewhat resistant to reading this article because of its title, you are exactly the shop owner who needs to read it! If your employee pay plans have little or no incentives in them, I’ll bet your team’s productivity and your profits are lower than you...
Read More Are You Better off Now Than You Were Two Years Ago?
How will your business weather the coming business hurricanes?
OK…you’re still here and so am I! 2008 and 2009 are now behind us. Are you in better financial shape than you were in 2006-2007? Or just treading water? Or are you slowly sinking? (more...)...
Read More Repair Shop Management: Hiring and Retaining Quality People
How good are the people that work for you? How loyal are they? How long do they stay with you? Are they better than you are at their position?
For 25 years, I really struggled with this one. Because my shop was not consistently profitable during that period, I was always...
Read More Repair Shop Management: Holding Your Team Accountable
If you are like I was the first 20 years as a shop owner, you have worked very hard to hire good people, set up efficient operating systems, and train everyone to use them. You have spent countless hours trying to communicate your expectations and teaching your team to reach...
Read More How to Hire and Manage a Bookkeeper
It was only after 30 years of miscommunication, pain, suffering, embezzlement, and all-around general bamboozling that I finally figured out how to hire and manage a bookkeeper for my shop. (more...)...
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