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management Archive

Repair Shop Management: Why Can’t I Get My People Trained To Act Right?

I can just imagine some of you thinking, “Why waste time reading this when I’ve already tried everything to train my people to act right and perform well AND IT CAN’T BE DONE?! Why keep beating my head against the wall?” Or, maybe you’re not so cynical and would like a...
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Repair Shop Management: Hiring and Retaining Quality People

How good are the people that work for you? How loyal are they? How long do they stay with you? Are they better than you are at their position? For 25 years, I really struggled with this one. Because my shop was not consistently profitable during that period, I was always...
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