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leadership skills Archive
Repair Shop Management: Management Styles…Too Heavy, Too Light or Just Right?
This issue keeps coming up! Last September I wrote a blog on Holding Your Team Accountable and David Rogers recently did a great class on the Two Critical Faces of Leadership. For the majority of shop owners, this issue is THE biggest problem they have in their business. If you...
Read More Repair Shop Management: Incentive Pay Plans
If you are finding yourself somewhat resistant to reading this article because of its title, you are exactly the shop owner who needs to read it! If your employee pay plans have little or no incentives in them, I’ll bet your team’s productivity and your profits are lower than you...
Read More Repair Shop Management: Holding Your Team Accountable
If you are like I was the first 20 years as a shop owner, you have worked very hard to hire good people, set up efficient operating systems, and train everyone to use them. You have spent countless hours trying to communicate your expectations and teaching your team to reach...
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