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Shop Solutions Archive
Repair Shop Management: Why Can’t I Get My People Trained To Act Right?
I can just imagine some of you thinking, “Why waste time reading this when I’ve already tried everything to train my people to act right and perform well AND IT CAN’T BE DONE?! Why keep beating my head against the wall?”
Or, maybe you’re not so cynical and would like a...
Read More Repair Shop Management: Management Styles…Too Heavy, Too Light or Just Right?
This issue keeps coming up! Last September I wrote a blog on Holding Your Team Accountable and David Rogers recently did a great class on the Two Critical Faces of Leadership. For the majority of shop owners, this issue is THE biggest problem they have in their business. If you...
Read More Repair Shop Management: Incentive Pay Plans
If you are finding yourself somewhat resistant to reading this article because of its title, you are exactly the shop owner who needs to read it! If your employee pay plans have little or no incentives in them, I’ll bet your team’s productivity and your profits are lower than you...
Read More Are You Better off Now Than You Were Two Years Ago?
How will your business weather the coming business hurricanes?
OK…you’re still here and so am I! 2008 and 2009 are now behind us. Are you in better financial shape than you were in 2006-2007? Or just treading water? Or are you slowly sinking? (more...)...
Read More Repair Shop Management: Hiring and Retaining Quality People
How good are the people that work for you? How loyal are they? How long do they stay with you? Are they better than you are at their position?
For 25 years, I really struggled with this one. Because my shop was not consistently profitable during that period, I was always...
Read More Repair Shop Management: How to Keep Score and KNOW if You Are Winning
If any principle of management is true and valuable, it's this...
The Numbers Don't Lie!
There are many issues and problems every business owner, CEO and manager has to confront when analyzing sales, production and profitability:
Is the data accurate?
Is it current and up to date today?
Are the right things being measured?
Am I...
Read More Repair Shop Management: Holding Your Team Accountable
If you are like I was the first 20 years as a shop owner, you have worked very hard to hire good people, set up efficient operating systems, and train everyone to use them. You have spent countless hours trying to communicate your expectations and teaching your team to reach...
Read More Repair Shop Management: Making Systems Stick
This is the first in a series of a dozen blogs.
We all know the importance of having good policies and procedures in our shops. Things just go better when everyone knows what to do and how to do it correctly. All well-run businesses have systems and standards that every team...
Read More Grow or Die NOW!
This is my 6th recession as a business owner. The first 5 were relatively short and simple. This one isn't -- for most businesses. Now I admit in the early part of my career I was lucky to make it through those tough times. But as I applied lessons learned...
Read More How to Hire and Manage a Bookkeeper
It was only after 30 years of miscommunication, pain, suffering, embezzlement, and all-around general bamboozling that I finally figured out how to hire and manage a bookkeeper for my shop. (more...)...
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