Tag Archives: auto repair benchmarks

Your Numbers Are Asking You a Question

Average repair order. Parts gross profit. Car count. Sales for the week. The numbers sit there on the screen, and it’s easy to feel like they are telling you something for sure.

But here is the truth: a number by … Read the rest

BUSTING THE GROSS PROFIT MYTH!

By Terry Keller

Who should you listen to when it comes to setting a target for your gross profit percentage in your shop?

There are a LOT of opinions out there, but you don’t have to look any farther than … Read the rest

REPAIR SHOP MANAGEMENT: INCENTIVE PAY PLANS

If you are finding yourself somewhat resistant to reading this article because of its title, you are exactly the shop owner who needs to read it! If your employee pay plans have little or no incentives in them, I’ll bet your team’s productivity and your profits are lower than you want or are on a serious roller-coaster. Even if you do have an incentive type structure set up for your employees, are you sure they’re truly incentives under all circumstances and don’t have accidental disincentives built into them that some of your people resent?

REPAIR SHOP MANAGEMENT: MAKING SYSTEMS STICK

If you are like I was for the first 20 years as a shop owner, you have introduced dozens of policies and procedures that could have brought some order to things, but fizzled out after a few weeks. WHY? What are the causes of this fatal flaw in your business? Over the next few weeks I will blog on the twelve most important components of “How to Make Systems Stick” in your shop. Today, let me share with you what I have found to be a foundational process for making all policies, procedures and systems stick with individuals and organizations. It’s how we help our clients actually change permanently!