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repair shop management Archive
Auto Repair Consulting Doesn’t Work! Unless…
Most shop owners come to consultants looking for some little "trick" or "gimmick" that's somehow going to magically support everything the owner thought he knew, and when they don't find it...they're unhappy. (more...)...
Read More Service Writer Training…How to make it STICK!
One of the greatest things that ever happened in our shop is service writer training. We have tracked our training experiences and how they affect each individual, and have at times actually experienced an increase in our sales, average repair order, and of course, our profits...sometimes as much as 30%...
Read More Blowing smoke at the boss or doing your job (the danger of flattery)
It's funny what I've learned now that I'm a business owner that I never would have been able to predict when I was working on the front lines and in the trenches as an entry level service writer many years ago (more...)...
Read More Timing the advisement of an oil change… Will you WASTE the CHANCE, or add $200+ to the RO?
In a session with a client last week, something I had been trying to teach everyone for a long time suddenly became brilliantly clear to both of us...and it's going to mean a HUGE difference for his shop this year. (more...)...
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